News
Workers' compensation insurance predictions for 2026
8+ hour, 5+ min ago (130+ words) Digital platforms will become a central pillar of this support, providing clarity about injured workers' role in the claims process, enabling workers to upload and e-sign claims-related materials, sign-up for reimbursement or have providers directly reimbursed, and receive a precise…...
Guiding policyholders to communication pathways
3+ week, 4+ day ago (421+ words) Ease of communication is no longer a bonus in the insurance industry; it's an expectation. But offering every possible communication channel isn't the solution. In fact, too many choices can create confusion, increase inefficiency, and frustrate policyholders. The better approach…...
Private insurers say NFIP shutdown flood peril impact minimal
3+ mon, 2+ day ago (354+ words) Although the National Flood Insurance Program (NFIP) is shutdown along with the rest of the federal government, experts in private flood insurance say the program is no longer as essential. A new report from Neptune Flood states that NFIP used…...
Flora Fertility is giving employees control of their benefits — while lowering costs
3+ mon, 3+ week ago (436+ words) A new fertility benefit provider is challenging the way organizations administer their fertility services " and they're hoping to" reach more people and lower costs along the way." "Fertility is just as much a financial crisis as it is a medical…...
J.D. Power: Rising premiums impacting customer loyalty
3+ mon, 3+ week ago (276+ words) According to the J.D. Power study results, customers who experience an insurer-initiated rate increase also have significantly lower levels of trust in their insurer and are less likely to say their insurer is easy to work with. The 2025 study examines overall…...
Reimagining insurance for millennials and Gen Z
4+ mon, 2+ week ago (1027+ words) With each passing year, millions more millennials and Gen Zs will enter financial maturity. That fact has ramifications across nearly every industry, but it's especially critical for insurance providers, which will continue to see policyholder demographics transform before their eyes....
AI catches 'gotchas' for insurers to defend injury claims
5+ mon, 1+ week ago (298+ words) Adjusters need to find "gotchas" hidden in plaintiffs' legal filings in cases against insurers concerning claims, according to Mubbin Rabbani, chief product officer at CLARA Analytics, a claims intelligence and management platform." CLARA Analytics recently expanded its Claims DocIntel Pro…...
Men twice as likely to have life insurance coverage, UK Life Insurance
6+ mon, 3+ week ago (199+ words) Women are twice as likely not to own a life insurance policy as men, according to the 2025 Life Insurance Index report from UK Life Insurance. Of the 2,000 respondents surveyed, 45% have life insurance coverage; 16% of men and a third of women…...
Bringing empathy to life insurance services
9+ mon, 3+ week ago (199+ words) Michael Shashoua is Senior Editor at Digital Insurance. He joined the site in April 2022, after working as a marketing communications writer specializing in financial technology and data management for companies including GoldenSource, FIS, Thomson Reuters, Rimes, Bloomberg, DTCC and Vested....
Unpaid insurance claim suits disputed as reason for rate hikes
10+ mon, 1+ week ago (369+ words) Insurance industry economic cycles, rather than litigation against insurers, are a larger cause of rate increases and non-renewals, according to a consumer advocacy organization responding to insurance industry lobbying against plaintiffs' litigation. Doroshow pointed out that the most recent hard…...