1+ week, 4+ hour ago   (443+ words) By Bikram Mazumdar, Vice President, Asia, Zendesk Voice has been a cornerstone of customer support for decades and remains a preferred channel for many customers. Even today, across generations, more than 70% of customers say voice is the fastest and most…...

2+ week, 5+ day ago   (369+ words) By Subhash Kalluri, Founder, FreJun The real AI revolution begins when workflows move This is actually a multi-layered problem. The first layer is capturing information from every source accurately and consistently. Most organisations get this part wrong. Once the information…...

3+ week, 17+ hour ago   (401+ words) By Aaditya Raghavendran, Vertical Head – Retail & Marketplaces, LatentView Analytics This is where Generative Engine Optimization (GEO) becomes critical. It is a focused way of structuring content so that AI systems can interpret and summarise it. If the AI cannot ingest…...

1+ mon, 3+ day ago   (641+ words) For years, technology leaders have been fighting a familiar enemy: legacy systems. Because the most dangerous form of technical debt today is no longer embedded in software. It is embedded in leadership thinking. The greatest threat facing organisations in 2026 is…...

1+ mon, 3+ day ago   (569+ words) The shift towards autonomous AI is also expanding the governance conversation beyond compliance. Enterprises now need operating models that balance innovation with accountability, while still ensuring that AI systems stay secure, transparent, and aligned with the objectives of the business....

1+ mon, 2+ week ago   (873+ words) By Sriram Subramanya, Founder, Managing Director & CEO, Integra Software Services The reason is rarely that any single system is failing. Rather, it is how poorly these systems have been integrated. Information resides across several databases, analysis is carried out using…...

1+ mon, 2+ week ago   (571+ words) By Shrish Anand Lal, Executive Director & Chief Business Officer, New Street, the company behind MiFiX.ai These are not the statistics of a technology that does not work. They are the statistics of a technology that enterprises do not know…...

1+ mon, 2+ week ago   (76+ words) Express Computer Why enterprise AI pilots fail to reach production The enterprise AI conversation is undergoing a fundamental shift. After two years of experimentation with large language models, organisations are beginning to recognise that deploying AI at scale requires far…...

2+ mon, 1+ week ago   (910+ words) For the past two years, enterprise technology has been consumed by one question. How quickly can organisations adopt AI? The question is now changing. As enterprises move beyond pilots and proof-of-concepts, another, far more difficult question is emerging. How much…...

5+ mon, 5+ day ago   (162+ words) Speaker in this video: Shravan Koti, CISO, Zerodha Moderated by Srikanth RP, Editor, Express Computer, The Indian Express Group Topic: Cybersecurity Is No Longer a Control Function, It’s a Business Decision Key Highlights: [1] At Zerodha, security is never an afterthought,…...