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The branch in every pocket: How Shriram Life Insurance is engineering "Insurance for All" by 2047
2+ mon, 2+ week ago (881+ words) The result is a business with an average ticket size of roughly ₹30,000, against an industry average of ₹90,000 — proof that the right technology stack can make financial inclusion an operational reality, not just a policy aspiration. Casparus Kromhout, MD & CEO of…...
How customer experience in India’s private insurance sector has evolved over the past 25 years
5+ mon, 1+ week ago (420+ words) By- Girish Sehgal, Head – Customer Experience, Support & Operations, ICICI Lombard From Access Expansion to Limited Transparency This phase was distinguished by low transparency. Policy words were difficult to understand, communication was restricted, and customers had little visibility into processes, especially…...