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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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It may be claim number 49. It’s their worst day. – Moonstone Information Refinery
2+ week, 6+ day ago (1399+ words) day. To the person making the claim, it may be one of the worst days of their life. The process may be the same. The experience...experience is not. Kate Weaver-Gibbs (pictured) spent much of her presentation at the inaugural…...
Retirement advice: The right help at the wrong time
1+ week, 6+ day ago (1272+ words) when key financial decisions are made. This is one of the themes to emerge from the Sanlam Benchmark 2026...Report. The Benchmark Survey’s findings show that 35% of respondents believe retirement education should begin...become difficult, or impossible, to reverse. One of…...