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The latest global news and analysis in payments, retail, fintech, financial services and the digital economy.
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News
Insurance Denials Meet Their Match in AI-Powered Appeals
4+ mon, 2+ week ago (377+ words) A patient is denied coverage for a drug he has taken for 18 years. His insurer says he should try a cheaper alternative. He finds an AI tool, submits his case and sends the resulting letter to his insurer. The denial…...
UnitedHealth Spends $1.5 Billion on AI and Wants Double Back
4+ mon, 3+ week ago (914+ words) The company’s first quarter 2026 earnings call made clear how far that shift has already gone. AI is now embedded in the core transaction layer across claims adjudication, prior authorization, pharmacy approvals and provider payments. Phone calls, manual reviews and multiday…...