3+ day, 5+ hour ago   (905+ words) It's easier to build analytics models, dashboards and different data views interactively thanks to foundation models, AI agents and conversational interfaces. But the cost of turning a great demo into a reliable enterprise system is often much more than the…...

1+ week, 3+ day ago   (962+ words) AI is rapidly becoming a standard feature across enterprise software, but vendors often spike prices as if it were an optional add-on. Capabilities once offered as optional add-ons are now routinely embedded in productivity suites, ERP systems, CRM platforms, cybersecurity…...

1+ week, 4+ day ago   (474+ words) Having to second-guess data is a CHRO’s nightmare, and clean data is more important than ever when adding AI to HR operations. A lack of trust in data will affect an HR team’s ability to work effectively and could reduce…...

2+ week, 3+ day ago   (1161+ words) Artificial intelligence is changing customer service. It's also reshaping how enterprises pay for it. For decades, contact center software was sold using a familiar formula: Organizations bought licenses based on the number of agents using the platform. As AI agents…...

2+ week, 5+ day ago   (487+ words) Even with a shortage of available data scientists, screening and interviewing for quality hires is time- and resource-intensive. Alternatively, training data scientists from within may be futile if internal candidates don't have the fundamental aptitude. At The Data Incubator, we've…...

3+ week, 2+ day ago   (554+ words) GDPR added new data privacy and data protection compliance requirements for companies when it took effect May 2018 in the European Union. Similar laws are coming elsewhere, most notably the California Consumer Privacy Act in January 2020. Efforts to comply with the…...

3+ week, 3+ day ago   (545+ words) Boards are demanding clearer ROI from data investments as AI spending rises, but many chief data officers still lack the metrics to prove their value in financial terms. Capital One is often recognized as one of the first major companies…...

3+ week, 3+ day ago   (1001+ words) Over the past few years, organizations have invested billions in AI, hoping to boost productivity and improve workflows. However, according to Glean's Work AI Index, AI may be harming productivity rather than helping it. According to the report, workers are…...

3+ week, 4+ day ago   (1022+ words) Organizations that still rely on copper lines to support legacy communications services must have a plan in place to decommission them as carriers ramp up their plans to end copper services. The FCC has accelerated the retirement of copper lines…...

3+ week, 5+ day ago   (488+ words) Rather than focus solely on call deflection, contact center leaders should aim to balance self-service efficiency with resolution quality, customer effort and reduced repeat contacts. Deflecting calls to an automated system can speed up calls, accelerate resolution and lower costs....