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The growing case for deputy CISOs in the enterprise
2+ day, 9+ hour ago (810+ words) The unrelenting burdens CISOs face are well understood and have spurred greater interest in the deputy CISO role. In some situations, the appointment of a deputy CISO is seen as a way to share the management workload and to stabilize…...
Why hope is a CIO leadership skill
2+ day, 11+ hour ago (1083+ words) CIOs spend so much time preparing for what could go wrong that they can lose sight of what could go right. Futurist Nikolas Badminton argues that CIOs have an important role in helping their organizations envision a positive future as…...
How to verify the value of AI-powered business analytics
3+ day, 9+ hour ago (378+ words) Blue Planet Studio - stock.adobe AI has moved beyond experimentation and into everyday business operations. But as organizations add AI to their analytics environments, the question of what delivers credible value and what is just marketing hype still remains. AI…...
Negotiating AI licensing and costs: A step-by-step guide for CIOs
1+ week, 3+ day ago (962+ words) AI is rapidly becoming a standard feature across enterprise software, but vendors often spike prices as if it were an optional add-on. Capabilities once offered as optional add-ons are now routinely embedded in productivity suites, ERP systems, CRM platforms, cybersecurity…...
Where should CIOs invest next? IT leaders weigh in
2+ week, 2+ day ago (223+ words) Managing the IT budget is a key part of the CIO role. See where six CIOs would invest a large budget increase....
6 questions every CIO should ask before workforce reductions
2+ week, 3+ day ago (692+ words) AI-driven workforce reduction is becoming a boardroom expectation as organizations move generative AI and automation from experimentation into production. In some cases, AI will remove tasks, reshape roles and reduce the number of people required. CIOs should not pretend otherwise....
Outcome-based AI pricing hits a measurement problem
2+ week, 3+ day ago (1161+ words) Artificial intelligence is changing customer service. It's also reshaping how enterprises pay for it. For decades, contact center software was sold using a familiar formula: Organizations bought licenses based on the number of agents using the platform. As AI agents…...
Payers say AI doesn't deny care. The truth is more complex.
2+ week, 5+ day ago (1197+ words) ipopba/istock via Getty Images Artificial intelligence does not determine whether care is approved or denied, UnitedHealth Group's Chief Financial Officer Wayne DeVeydt told reporters at the company's second quarter earnings call in July. This is a sentiment echoed by…...
Value drivers must be constant focus of digital technology initiatives
3+ week, 2+ day ago (427+ words) Blockchain, internet of things, robotics, predictive analytics, big data technologies, algorithmic-based decision support systems, mobile apps and so on -- the array of new digital technologies is dizzying. Amidst this overload, the C-suite and other business decisions makers face a tall…...
AI sycophancy: When leaders are told what they want to hear
3+ week, 3+ day ago (452+ words) Senior leaders need private spaces to test arguments or examine decisions before announcing them to colleagues. AI assistants can provide that space as a useful thinking tool, but they also create a new decision risk. AI can be a convincing…...