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News
Continuous compliance: The missing layer in insurance risk management
2+ hour, 57+ min ago (373+ words) By Ajay Trehan, Founder and CEO, AuthBridge Insurance has always been built on trust. A customer buys a promise that may be tested months or years later. The insurer, in turn, depends on a wide network of agents, intermediaries, hospitals,…...
Star Health partners with Amplify Health for AI-powered claims intelligence
3+ week, 5+ day ago (429+ words) Health insurance provider Star Health and Allied Insurance Company has entered into a three-year strategic partnership with Amplify Health to deploy an AI-powered claims intelligence platform across its health insurance operations, marking another step in the insurer’s digital transformation journey....
The branch in every pocket: How Shriram Life Insurance is engineering "Insurance for All" by 2047
1+ mon, 20+ hour ago (881+ words) The result is a business with an average ticket size of roughly ₹30,000, against an industry average of ₹90,000 — proof that the right technology stack can make financial inclusion an operational reality, not just a policy aspiration. Casparus Kromhout, MD & CEO of…...
How customer experience in India’s private insurance sector has evolved over the past 25 years
3+ mon, 3+ week ago (420+ words) By- Girish Sehgal, Head – Customer Experience, Support & Operations, ICICI Lombard From Access Expansion to Limited Transparency This phase was distinguished by low transparency. Policy words were difficult to understand, communication was restricted, and customers had little visibility into processes, especially…...