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News
Fairness at Claims Time – Poll Result
1+ mon, 2+ week ago (222+ words) Our latest poll result indicates that advisers are giving life insurers a decent thumbs-up with regard to how the companies treat advisers’ clients at claim time. More than half (54%) of respondents said life insurers treat their clients’ claims with objectively…...
Fairness with Claims - Latest Poll
1+ mon, 3+ week ago (592+ words) In your experience has your advice practice found that life insurers treat your clients’ claims with objectivity and fairness? Our latest poll question was prompted by huge reader interest in our report last week laying out how an insurer went…...
Claim Complaint - Insurer Goes Beyond
1+ mon, 4+ week ago (759+ words) After an insurance ombudsman service had recommended an insurer should pay 50% of a life insurance benefit from a policy the company had deemed as lapsed, the insurer subsequently decided that the fair outcome was to pay the claim in full....
Premium Changes to Private Medical Cover
3+ mon, 4+ day ago (359+ words) Partners Life has announced Private Medical Cover premium increases taking effect from July 22. In an adviser update the insurer says that its most recent review of Private Medical Cover premiums will see: It says these changes will apply to new…...
Advisers Urged to Revisit Trauma Insurance
3+ mon, 1+ week ago (222+ words) MetLife in Australia is urging advisers to reconsider the role of trauma insurance, saying many Australians remain financially exposed to the impact of serious illness. Research commissioned by the insurer found half of working Australians do not have three months…...
Underwriting Opinions Help Settle Complaint
3+ mon, 1+ week ago (593+ words) After the Insurance and Financial Services Ombudsman Scheme obtained three prudent underwriting opinions regarding a life insurance complaint, the insurer changed its original position and agreed to reinstate the policy and pay the claim using a retrospective 50% loading. In a…...
$790M Total Claims Paid in 2025 - AIA NZ
4+ mon, 1+ day ago (486+ words) AIA NZ has released its latest Claims Compass, reporting $790 million in total claims paid to more than 789,000 New Zealanders for the year ended December 31, 2025. The insurer says it accepted 91% of all claims received during the period. It paid: AIA NZ…...
Call to Return to Indemnity First Product Principles in Australia
7+ mon, 2+ day ago (498+ words) Rising mental health claims are placing pressure on the sustainability of TPD insurance in Australia, prompting insurers, reinsurers, and regulators there to reassess product design and underwriting practices. Speaking during the first in a five-part Zurich Sustainability Round Table series…...
Claim Denials Drive Rise in Life Insurance Complaints
7+ mon, 2+ week ago (354+ words) More than 100,000 complaints were lodged with the Australian Financial Complaints Authority in the last financial year, with just 2.4% relating to life insurance. During the year, AFCA reported that Australian clients were paid more than $390,000 in compensation with complaints spread across…...
Australian Complaints Body Flags ‘Systemic’ Industry Failures
7+ mon, 3+ week ago (298+ words) The Australian life insurance sector continues to face systemic weaknesses in record keeping, policy design and claims handling according to the most recent Systemic Issues Insights Report published by the Australian Financial Complaints Authority. In Edition 7 of the series, covering…...